Frequently Asked Questions
Mudam Store takes the security of the payments and the confidentiality of information that you give to us very seriously. To this end, the website uses a protected mode of payment SSl (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission over Internet. You can see that the transmission is encrypted by software from padlock symbol which appears to your navigator. The transaction is carried out via Mollie, which records them in its highly- protected sever.
You can find the details of your order, but also previous orders, by logging into your Mudam Store account. Go to the section “My Orders”. Here you can find order details and invoices.
The General Sales Conditions are accessible directly at the bottom of the home page of the www.mudamstore.com
Login to your account via “My Account”, using your email address and password. Here you will be able to modify all your account information. Go to the section “Personal details” to change or update personal information such as your children’s details, delivery addresses and payment options.
The FAQ page was created to respond to your questions as quickly as possible in great detail. Nevertheless, if you would like to contact our Mudam Team we invite you to send an email to the following address: e-store@mudam.com
After having confirmed your order and proceeded to your secure payment method, a
confirmation email will be sent to you. This includes a summary of the order, the item(s), the quantity, the price of the selected products, the payment method and the delivery address.
Products are available within the limit of stock available at Mudam Store. Nevertheless, availability can vary during the same day according to the number of sales.
Our prices are posted All Tax Included
It depends on the status of your order. If you order is already at the stage where its status is “Complete”, then it is not possible for us to modify the order.
Actually not.
Your login (username) is always an email address. If you have forgotten your password, you can reset it by going to “My Account” at the top of the home page. Select the login page, then click “Forgot your password? Click here”. Clicking this link will launch the reset process. An email will then be sent to your inbox. Please follow the prompts in this email to rest your password.
Delivery costs are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery and the means of transport, before the confirmation of your order.
For delivery in Luxembourg, the articles in stock are generally delivered in 24h (excluding processing and preparation time of additional orders). For delivery in Europe, the articles in stock are generally delivered within between 2-6 working days.
In the event of a delivery problem with your order, contact our Mudam Store team as quickly as possible to inform us of it via the following mail address: e-store@mudam.com
In the event of absence, Post will leave you a delivery notice in your letter-box which will enable to collect your parcel at the address and according to methods indicated by the transporter. The parcels are held at the Post Office for 15 calendar days. In the event of the item not being collected within the time limits stated by the transporter, the products will be returned to Mudam Store.
Upon reception of your return parcel and the validation by our Mudam Team, you will receive a confirmation mail of your item having been returned. Next Mudam Store will create a credit for the amount, which will appear in your online account. You will also receive a confirmation email for this credit.
Mudam Store delivers mainly to Luxembourg, France, Belgium and Germany. We also deliver your orders around the rest of the world. To know the conditions, times and costs of delivery to a specific country please contact our team to the following mail address: e-store@mudam.com
Your shopping bag is located at the top right-hand corner of the home page. When you click on “My Shopping Bag” you will be redirected to a detailed summary of your shopping bag.
Mudam Store allows you to pay online by bank card: Visa, Maestro, American Express and also via Apple Pay.
Al the products on the website can be returned, except those marked to the contrary. Returns products must be intact, in a perfect state for resale, and in their original packaging. They cannot have been worn, used or to have suffered even minimum deterioration, and must be in a state of perfect cleanliness.
You can return your products within 14 days of receipt.
We propose deliveries by Post Luxembourg