Refund Policy
We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at e-store@mudam.com. If your return is accepted, Mudam Store in its turn will issue a receipt to acknowledge the request for withdrawal. You can always contact us for any return question at e-store@mudam.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. When the right to withdrawal is exercised, the products will be reimbursed within fourteen days of the date on which Mudam Store received, at the aforementioned address, proof of the dispatch of these articles or, if applicable, confirmation of the receipt of the products by a transport service. The date established for the reimbursement will correspond with the first of these two eventualities.Please note that, in accordance with the prevailing legal provisions, in the event of any damage or sign of use in the returned products as a result of handling going beyond those required to establish their nature, characteristics and correct functioning, Mudam Store will consequently be able to reduce the total sum of the reimbursement. Please remember it can take some time for your bank or credit card company to process and post the refund too.